fbpx

FREQUENTLY
ASKED QUESTIONS

DOES GIENIC OFFER FREE SHIPPING?​​

Yes, all orders over $350 will receive free freight Australia wide.

*Orders below $350 will incur a $25 flat freight fee Australia wide.

DOES GIENIC PROVIDE SAME DAY DISPATCH?

Yes, all orders placed before 12pm will be dispatched the same day. For most regions of Australia this means next day delivery.

*Back Order Products – We will contact you to confirm dispatch date.

CAN I TRACK MY ORDER ONCE IT’S BEEN PLACED?

Yes, all customers that provide an email address upon checkout will receive a tracking number once the order has been dispatched from our warehouse.

does gienic have a returns policy?

Yes absolutely, Click Here to read more.

does gienic offer an extended CREDIT ACCOUNT?

Yes, we offer an instant hassle free 30 day account for businesses across Australia.

HOW DO I SIGN UP FOR A 30 DAY ACCOUNT?

Click Here to sign up for an account. After your first order you will be able to request a 30 day account for all future transactions.

Got a question or need some help?

If you need any help, we're here for you.

Send us a message and one of our friendly team will be in contact with you shortly.

Scroll to Top