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FREQUENTLY
ASKED QUESTIONS

DOES GIENIC REALLY OFFER FREE SHIPPING?

Yes, Australia Wide – Freight is free for all orders above $350.

DOES GIENIC HAVE A HASSLE FREE RETURN POLICY & 100% MONEY BACK GUARANTEE?

Yes absolutely, if it doesn’t meet your expectations we will return it! Simply call us within the week you have received the goods and we can arrange the return freight.

DOES GIENIC PROVIDE NEXT DAY DELIVERY?

Yes on all stock products, your order is dispatched the same day when placed by 1pm. For most regions of Australia this means next day delivery.

Non Stocked Items – We will contact you to confirm – the majority of these orders would take between 2-4 working days.

For specific requirements please call our friendly team on 03 9008 6358 or email [email protected] .

HOW DO I OPEN A 30 DAY CREDIT ACCOUNT WITH GEINIC?

Gienic offers an instant hassle free 30 Day account for dental & medical practices across Australia – Click Here. You will then be given access to order online and view your special pricing.

CAN WE TRACK OUR ORDER ONCE IT’S BEEN SHIPPED?

Sure. Just email [email protected] and we’ll provide your tracking number right away.

CAN’T FIND A PRODUCT? OR FOR ANYTHING ELSE...

We would love to hear from you, please email [email protected] or ring 03 9008 6358

ARE THE PRICES ON THE WEBSITE INCLUDING GST OR EXCLUDING GST?

All our prices are exclusive of GST.

Got a question or need some help?

If you need any help, we're here for you.

Send us a message and one of our friendly team will be in contact with you shortly.

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