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Returns Policy

Cancellation Policy:

Cancellations¹ will incur a $25 fee for the processing and restocking of items.

Returns Policy (for change of mind):

All change of mind returns will incur a return freight fee² that will be organised by Gienic via their preferred courier service.

Condition of Goods Upon Return:

If products are in a sellable condition³ when received back into the warehouse a 15% fee will be charged for processing and restocking. If products are damaged or unsellable when received back into the warehouse no refund will be given.

Returns Policy (for faulty items or incorrect items):

Faulty items and/or incorrectly delivered items will be refunded 100%. Return freight will be organised by Gienic via their preferred courier service.

Condition of Goods Upon Return:

Once items have been returned to our warehouse, they will be inspected to confirm the fault. If the items are not deemed faulty when received back into the warehouse no refund will be given.

  1. Orders that have been placed but are yet to be dispatched.
  2. Freight fee varies on the distance and products being returned.
  3. Items must be returned in the same condition that they were received to qualify for the refund. Items will be inspected to determine whether they are in sellable condition.
  4. 15% of the cost for the items returned.
  5. Unless a replacement has been agreed upon.
  6. Return freight will be paid for by Gienic.
  7. Items must be returned in the same condition that they were received to qualify for the refund.
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